Returns and refunds

Effective September 6, 2026

Return window

Unused equipment and parts may be returned within 30 days of delivery for a refund, provided the item is in its original, unopened packaging with all accessories, manuals and hardware. Email hello@hvaconsale.com with your order number to start a return; we reply with a return authorization number and the warehouse address. Returns sent without an authorization number cannot be matched to your order and may be refused.

Restocking fee and return shipping

• Returns for reasons other than our error or a defect are subject to a 15% restocking fee, which covers inspection, repackaging and the freight we paid to ship the item to you.
• You are responsible for return shipping. Equipment must go back by freight on a pallet, packed the way it arrived. We can arrange the return freight and deduct it from your refund if you prefer.
• If we shipped the wrong item, or an item arrives defective out of the box, there is no restocking fee and we pay return shipping.

Items that cannot be returned

• Equipment that has been installed, connected to refrigerant lines, wired, or run, even briefly.
• Opened pre-charged mini split kits and any refrigerant-containing item whose seals have been broken.
• Line sets, wire or duct that has been cut to length.
• Special-order and custom-configured items, which are marked as such on your quote.
• Items returned more than 30 days after delivery, or without their original packaging.

Refunds

Once the warehouse receives and inspects the return, the refund is issued to the original payment method within 10 business days. Freight charges from the original shipment are not refunded unless the return is due to our error. Your bank or card issuer may take a few additional days to post the credit.

Damaged in shipping

Shipping damage is handled under the shipping policy, not as a return. The short version: note the damage on the delivery receipt before signing, photograph it, and email us within 48 hours. Damage noted at delivery is replaced or credited at no cost.

Warranty after installation

Every unit we sell is new and carries the manufacturer's warranty. After installation, warranty service goes through the manufacturer, not through a return to us. A few things to know:

• Most manufacturers require installation by a licensed HVAC contractor for the parts warranty to apply. Some pre-charged DIY mini splits are the exception and say so in their warranty terms.
• Many manufacturers extend the parts warranty (for example from 5 to 10 years) only if the unit is registered, usually within 60 to 90 days of installation. Register it. We include the registration link with your shipping confirmation.
• Equipment warranties cover parts. Labor, refrigerant and diagnostic fees are between you and your contractor unless you purchased a separate labor plan.
• We will help you find the right warranty contact and pull up your order details whenever you need them.

Cancellations

Orders can be cancelled at no charge any time before they ship. Once a freight shipment is moving, a cancellation is treated as a return under the terms above.

Questions

Email hello@hvaconsale.com with your order number.